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Frequently Asked Questions

Contact us

Email: Shoot us an email at hello@comradsocks.com 

Chat: Click the little smiley face at the bottom right of your screen

Phone: Customer Happiness (866) 826-6723 (9-5 PT M-F)

Social Media: Visit us on social media: Facebook , Twitter or Instagram  

Our HQ address is: 1725 Abbot Kinney Boulevard, Venice, CA 90291

**Please be sure to add hello@comradsocks.com to your email contacts. That will help ensure that our Customer Happiness team can respond to your inquiry (and it will actually get to you!) 

Payments and Discounts

That depends on your FSA/HSA provider. You'll want to double-check with them, but if you have a letter of medical necessity from your doctor, many FSA/HSA providers will reimburse you for your order. Ask them for details! 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Needless to say, your information is safe with us.

We accept American Express, Discover, Visa, and Mastercard, as well as Paypal and ApplePay. We also offer AfterPay (installment payments) on orders of $35 or more. Use whichever method you're most comfortable with. 

If you'd like to use another payment method, please contact hello@comradsocks.com

You support your community, so Comrad supports you! Email us at hello@comradsocks.com or chat with us and we'll be happy to provide a special discount code. 

Our Healthcare/Military/1st Responder discount is available for: 

  • All healthcare workers
  • Military: Active service, Veterans (all branches)
  • Coast Guard
  • National Guard
  • First Responders: Police, Fire, EMT, other emergency personnel (including dispatchers and support personnel)
  • Other essential worker? Contact us !

Thanks for taking care of us, and we're proud to take care of you!  

Shipping

Orders placed before 12:00 p.m. ET will usually ship the same day (excluding weekends or holidays.)

Standard shipping generally takes 5-7 business days.

Priority shipping generally takes 3-5 business days.

Overnight shipping takes 1 business day.

Please note that many carriers are experiencing delays due to Covid-19. While we will do everything possible to make sure you get your socks quickly, we can't guarantee shipping times. 

If you have a trip or special event coming up soon, we recommend either ordering early, or using one of the faster shipping options. (This is especially true if you haven't worn compression socks before. You'll want to try them out before your trip in case you need to exchange for a different size.)

We currently only ship to the United States. If you want Comrad in your country, let us know! 

Check your email for updated tracking and shipping information from COMRAD socks. (Be sure to check your spam, junk, or promotions folders, too. Sometimes notices end up there, despite our best efforts.)

Also, adding hello@comradsocks.com will ensure that your order confirmation, shipping notifications, and replies from our Customer Happiness team will get to your inbox. 

If you still have questions or your order is lost, please contact us

Returns and Exchanges

On orders between November 25 - December 24, we will extend our return/exchange window for worry-free gifting. If your gift recipient doesn't like the color or needs a different size, just contact us at hello@comradsocks.com by January 31 and we'll be happy to help with an exchange or return.  

We want you to be as happy wearing your Comrad socks as we are creating them. That's why our Wellness Guarantee covers free returns and exchanges (including free return shipping) within 30 days of purchase. If you're unhappy with your socks for any reason, please email us at hello@comradsocks.com or start a return here

Ordered on Retail Rescue? Start a return here.  

Note: For "Flash Sale" items (special collections,) all sales are final and not eligible for exchange or return. 

Of course you can! If you reach out to us within one hour of placing your order during business hours (9 am-5 pm PST, weekdays), we can change or cancel your order immediately. 

Otherwise, we can always help you return or exchange any item thanks to our Wellness Guarantee. 

No problem! Firstly, we’d love to prevent that from happening, so please reference our size guide or contact our Customer Happiness team, and we’ll be happy to help you f ind the right size. 

If you accidentally ordered the wrong size, or find the size you ordered doesn’t fit as expected, contact our Customer Happiness team at hello@comradsocks.com and we will happily help with an exchange or return.  

Please reach out to our Customer Happiness team and we will make it right. Your happiness is our #1 priority.

You may see some slight "pulling" near the ankle-bone (where you can see a bit of skin through the fabric of your socks.) You might see it more with the dark-colored socks, but it shouldn't be noticeable to anyone but you. 

This is from the softer, terry-loop fabric meshing with the nylon fabric. It's not a defect and won't affect the performance or fit of your socks. 

If you do experience any quality issues with your socks, please contact Customer Happiness and we'll be happy to help.

Fabric and Care Instructions

Our Companions (knee-high compression socks) use a 91% nylon, and 9% spandex blend and feature 15-25 mmHg graduated compression. You can see our selection here

Our Allies (ankle compression socks) are also a nylon/spandex blend and offer 360-degree targeted compression. Find out all about the Allies here

Our Guides (Merino Wool knee-high compression socks) are a wool/nylon/spandex blend and offer 15-20 mmHg graduated compression. See them here

Our socks do not contain latex.

Wash on cold cycle with like colors. 

Do not use bleach or fabric softener. 

Highly recommended to air dry or hang try to maintain the elasticity of the compression.

Our socks are made of flexible synthetic fabrics that should limit shrinking. To avoid shrinkage, please machine wash on a gentle cycle and air dry/tumble low. Do not use dryer sheets or fabric softener. 

General Sock Questions

Yes. Our socks are safe to wear! We utilize a level of compression that provides health benefits, yet is not considered a medical product.
 

See our chart below and contact us if you have any questions about which Comrad socks are the best for you. 

Your Companions should have arrived with an instructional showing our tip for putting our socks on (yeah they can be tight!)

Here's a video that helps!  

Our socks have a soft terry-backed fabric in the heel and toe, with a bit of extra room so your toes don’t get squished! They also feature linked seams (instead of sewn) which means you won’t feel them. 

Comrad socks are not a medical product and we recommend you speak to your physician about what level mmHg you may need. Our socks are 15-25 mmHg, which is a moderate level of compression support and can assist in decreased swelling and fatigue for diabetics.

Comrad socks are not a medical product. We harness the beneficial properties of compression technology and knitting design but at a level below 25 mmHg, which does not qualify us as a medical product. 

Compression

Compression stockings are made in a variety of support levels, each of which is designed to address a different need. These levels are most commonly expressed in millimeters of mercury (abbreviated as mmHg). It's an old way of measuring pressure and for some reason, we still utilize this for measuring the pressure of a garment.

Generally, the pressure of compression socks is displayed in ranges. This is because a sock is a knitted garment and not rigid. 

The higher the number within a given range, the tighter the sock will feel and the more support it will provide. For example, a 15-25 mmHg sock will offer more support and will be slightly tighter on your leg than a 10-15 mmHg sock.

We use 15-25 mmHg a.k.a." the compression sweet spot" because it provides all the benefits of a medical-grade compression sock without being uncomfortably tight. 

Find out more about compression on our Journal here.

Graduated compression socks with a certified mmHg rating between 11 and 21 mmHg are able to reduce or totally prevent swelling and may, therefore, therefore be recommended for people with a profession connected with long periods of sitting or standing. Check out the research linked here.

For more resources, check our our Journal here .
 

Compression socks should not be used by people with specific medical conditions like severe uncontrolled congestive heart failure and advanced arterial disease. Compression socks push blood away from the leg and may not be recommended for smokers and those with a decreased blood supply to the legs. Poor circulation in arteries is different from vein conditions and compression is usually not advised. Those with diabetes, neuropathy, skin infections and allergies should check with their doctor or healthcare professional. In fact, it is always wise to consult a physician before using compression therapy if you have a pre-existing condition. 

Comrad socks are designed to provide energizing support by using certified graduated compression. Graduated compression helps reduce swelling and discomfort by increasing circulation to the legs and feet. 

Find out more on our Journal here

Sizing

We recommend that you order your knee-high socks based on your calf measurements for the best fit. If you're between sizes or unsure which size might work, we recommend ordering one pair of each size to see which one works best. We'll be happy to replace the ones that don't fit with the right ones! (Returns and exchanges are always free!)

Here's our size guide ​​

We also have some sizing options for athletic/curvy calves. You can see our wide-calf collections here:

Medium Wide-Calf  

Large Wide-Calf  

Extra Large  

Our Customer Happiness team is happy to help you find the perfect fit through email, chat, or on the phone. 

Yes! If your legs feel like they are pulsing a little bit, you're feeling that increase in circulation from the compression. However, they shouldn't feel uncomfortable. If you feel like you want to exchange for another size, please contact us and we'll make sure you're happy!

Comrad socks are unisex and are made to fit both men and women. Check our size guide to find your fit! 

Our Customer Happiness team is also happy to help you find the perfect fit. 

Manufacturing

About 2 hours west of Shanghai in China.

There are many preconceived notions about manufacturing in China, but we meet the highest manufacturing standards both on an environmental and worker's standards.  

Andrew Ferenci (CEO/Founder of Comrad) has personally visited our factory on several times before we launched the company to make sure that our factory met the highest standards. Andrew says, "I would not be able to run Comrad if I felt that our workers were not being taken care of."

Our factory has some of the strictest compliance in all of China and we share our manufacturer with companies like Nike, Adidas, New Balance, Asics, and Lululemon.

We have earned the following compliance certificates for every year of operations:

  • FDA China
  • FDA USA
  • Obtained ISO 13485
  • APMA certificate
  • Certified with CE Mark
  • BSCI
  • OKEO Tex
  • WRAP

We have a high focus on conservation, especially regarding our dye process (dying garments has the most impact on the environment and we go great lengths to ensure our carbon footprint is covered):

  • We recycle 80% of dye water for multiple usage by building our own on site filtration system
  • We use reverse osmosis for removing large molecules from water across our factory
  • We utilize solar panels on the roofs of all building to save energy

Our CEO at the factory

Factory grounds

Factory grounds

Our employees have a strict max of an 8 hour work day and we do not have any on-site dorms similar to companies like Foxconn that manufacture the iPhone.

In fact we provide support for our employees with various activities for their families and the local community like our annual sports festival and summer camp for kids.

We can understand that its easy to paint a broad brush that manufacturing in China means poor working conditions and environmental practices, but we can assure you that Comrad meets some of the highest standards of compliance in the country.

Andrew Ferenci Factory Visit

Visiting the factory

Didn't find the answer? Contact our Customer Happiness team at hello@comradsocks.com