We ship all our Canada orders with Passport, our trusted third-party international shipping carrier. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Comrad tracking page.
We want you to receive your order as fast as possible! International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com.
You can start a return, exchange, or package protection claim anytime through our self-service portal:
