We want you to be as happy wearing your Comrads as we are creating them. That's why our Happiness Guarantee covers free returns (including free return shipping) within 30 days of purchase. If you're unhappy with your socks for any reason, please email us at email@example.com or start a return here.
On orders between November 25 - December 24, we will extend our return/exchange window for worry-free gifting. If your gift recipient doesn't like the color or needs a different size, just contact us at firstname.lastname@example.org by January 31 and we'll be happy to help with an exchange or return.
Of course you can! If you reach out to us within one hour of placing your order during business hours (9am-5pm PST, weekdays), we can change or cancel your order immediately. Otherwise, we can always help you return or exchange any item thanks to our Happiness Guarantee.
Orders placed before 12:00 p.m. ET will usually ship the same day (excluding weekends or holidays.)
Standard shipping generally takes 7-10 business days.
Expedited shipping generally takes 3-5 business days.
Overnight shipping takes 1 business day.
While we will do everything possible to make sure you get your socks quickly, we can't guarantee shipping times. (Once we ship your package, we're all at the mercy of the shipping gods, and sometimes, delays can happen.)
If you have a trip or special event coming up soon, we recommend either ordering early, or using on of the expedited shipping options. (This is especially true if you haven't worn compression socks before. You'll want to try them out before your trip in case you need to exchange for a different size.)
Comrad socks are not a medical product and we recommend you speak to your physician about what level mmHg you may need. Our socks are 15-25mmHg, which is a moderate level of compression support and can assist in decreased swelling and fatigue for diabetics.
Yes! If your legs feel like they are pulsing a little bit, you're feeling that increase in circulation from the compression. However, they shouldn't feel uncomfortable. If you feel like you want to exchange for another size, please contact us and we'll make sure you're happy!
No problem! Firstly, we’d love to prevent that from happening, so please reference our size guide. If you accidentally ordered the wrong size, or find the size you ordered doesn’t fit as expected, contact our Customer Happiness team at email@example.com and we will happily facilitate an exchange or return.
You may see some slight "pulling" near the ankle-bone (where you can see a bit of skin through the fabric of your socks.) You might see it more with the dark colored socks, but it shouldn't be noticeable to anyone but you.
This is from the softer, terry-loop fabric meshing with the nylon fabric. It's not a defect and won't affect the performance or fit of your socks.
If you do experience any quality issues with your socks, please contact Customer Happiness (at firstname.lastname@example.org or with the chat function on our website) and we'll be happy to help.
Our Companions have a soft terry-backed fabric in the heel and toe, with a bit of extra room so your toes don’t get squished!
They also feature linked seams (instead of sewn) which means you won’t feel them.
Graduated, or gradient, compression socks are tighter at the ankle (more compression) and slightly decrease in tightness moving up to the knee (less compression). This promotes blood flow up the leg. By compressing the surface veins, arteries, and muscles, they push circulating blood through narrower channels resulting in better circulation and various health benefits.
Compression stockings are made in a variety of support levels, each of which is designed to address a different need. These levels are most commonly expressed in millimeters of mercury (abbreviated as mmHg). It's an old way of measuring pressure and for some reason we still utilize this for measuring the pressure of a garment.
Generally, the pressure of compression socks is displayed in ranges. This is because a sock is a knitted garment and not rigid.
The higher the number within a given range, the tighter the sock will feel and the more support it will provide. For example, a 15-25 mmHg sock will offer more support and will be slightly tighter on your leg than a 10-15 mmHg sock.
We use 15-25 mmHg a.k.a." the compression sweet spot" because it provides all the benefits of a medical-grade compression sock without being uncomfortably tight.
Please note that if you are not used to wearing compression socks, they will initially feel a lot tighter than a regular sock. They should, however, not cause pain and you should get used to them throughout the day.
Graduated compression socks with a certified mmhg rating between 11 and 21 mmHg are able to reduce or totally prevent swelling and may therefore be recommended for people with a profession connected with long periods of sitting or standing. Check out the research linked here.
Compression socks should not be used by people with specific medical conditions like severe uncontrolled congestive heart failure and advanced arterial disease. Compression socks push blood away from the leg and may not be recommended for smokers and those with a decreased blood supply to the legs. Poor circulation in arteries is different from vein conditions and compression is usually not advised. Those with diabetes, neuropathy, skin infections and allergies should check with their doctor or healthcare professional. In fact, it is always wise to consult a physician before using compression therapy if you have a pre-existing condition.
Comrad socks are designed to provide energizing support by using certified graduated compression. Graduated compression helps reduce swelling and discomfort by increasing circulation to the legs and feet.
We accept American Express, Discover, Visa, and Mastercard, as well as Paypal and ApplePay. Use whichever method you're most comfortable with. If you'd like to use another payment method, please contact email@example.com.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
That depends on your FSA/HSA provider. You'll want to double-check with them, but if you have a letter of medical necessity from your doctor, many FSA/HSA providers will reimburse you for your order. Ask them for details!
There are many preconceived notions about manufacturing in China, but we meet the highest manufacturing standards both on an environmental and worker's standards.
Andrew Ferenci (CEO/Founder of Comrad) has personally visited our factory on several times before we launched the company to make sure that our factory met the highest standards. Andrew says, "I would not be able to run Comrad if I felt that our workers were not being taken care of."
Our factory has some of the strictest compliance in all of China and we share our manufacturer with companies like Nike, Adidas, New Balance, Asics, and Lululemon.
Our employees have a strict max of an 8 hour work day and we do not have any on-site dorms similar to companies like Foxconn that manufacture the iPhone.
In fact we provide support for our employees with various activities for their families and the local community like our annual sports festival and summer camp for kids.
We can understand that its easy to paint a broad brush that manufacturing in China means poor working conditions and environmental practices, but we can assure you that Comrad meets some of the highest standards of compliance in the country.