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FAQ

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Orders

Payment and Discounts

What payment methods does Comrad accept?

Is it safe to share my personal information with Comrad?

Can I use my FSA/HSA account?

Do you offer a discount for Healthcare workers or Military/1st Responders?

Shipping

How long will it take for my socks to get to me?

Do you ship internationally?

Where is my order?

Returns and Exchanges

What's your policy on Returns and Exchanges?

Can I change or cancel my order?

I ordered the wrong size, please help!

What do I do if my socks arrived damaged or with a defect?

Shopping for holiday gifts: What if they don't like them?

Why can I see skin through my socks at the ankle? Do my socks have holes in them?

About our socks

Fabric and Care Instructions

What fabrics are in Comrad socks?

How do I wash my socks?

Will your socks shrink?

General sock questions

How do I put on your socks?

What about my toes? I hate seams, and don’t want my toes to get squished!

Are your socks safe to wear?

Are your socks beneficial for diabetes?

Is this a medical product?

Compression

What compression do you offer? What does 15-25 mmHg mean?

Can I benefit from wearing graduated compression socks?

When not to use compression socks

What are the benefits of Comrad socks?

Sizing

Do you have different sizes for men and women?

Are these socks supposed to feel tight?

Manufacturing

Where are my socks made?

Is your factory compliant with labor laws and manufacturing compliance?

Is your product sustainable?

What about the workers who make Comrad socks?